THIS THREAD HAS BEEN CLOSED.

[Query] Dispute Resolution Process

Updated on Sep 6, 2016 in FreelanceEngine
5 on Aug 30, 2016

Dan / Chau – I need clarification on how dispute resolution process works in below scenarios and how commission is charged.

  • Dispute raised by Employer. Admin give decision in Employer’s favor
  • Dispute raised by Employer. Admin give decision in Freelancer’s favor 
  • Dispute raised by Freelancer. Admin give decision in Employer’s favor
  • Dispute raised by Freelancer. Admin give decision in Freelancer’s favor

For each of above scenario, how project charges is transferred back and how marketplace’s commission on project is handled.

  • Liked by
0 on Aug 31, 2016

Dan / Chau – I tested all four scenarios. Below is the result. My main doubt is – when final decision of dispute is given if favour of Employer – commission is not getting deducted. Commission is getting deducted only if dispute is awarded to freelancer.

  • Dispute raised by Employer. Admin give decision in Employer’s favor – Employer got full money without commission deduction
  • Dispute raised by Employer. Admin give decision in Freelancer’s favor – Freelancer got money after commission deduction
  • Dispute raised by Freelancer. Admin give decision in Employer’s favor –  – Employer got full money without commission deduction
  • Dispute raised by Freelancer. Admin give decision in Freelancer’s favor  – Freelancer got money after commission deduction

 

  • Liked by
Cancel
0 on Sep 1, 2016
  • Liked by
Cancel
0 on Sep 1, 2016

Dan – Not sure why you closed my ticket. Below are the issues that I raised.

  • Final decision of disputed project is not displayed anywhere on project details screen (http://prnt.sc/cckxcu)
  • Disputing/Disputed status not visible on Project details screen for Employer/Freelancer (http://prnt.sc/cckyca)
  • Resolve dispute button does nothing, it just change project status without any final decision (http://prnt.sc/cckyu3)
  • After final decision of dispute by admin, page doesn’t auto refresh.
  • Money transferred to freelancer’s account after disputed project is not getting reflecting in credit change log however credit balance is displaying properly. (http://prnt.sc/cckzdj)

Also, there were 2 other open issue on the same ticket.

  • After purchasing bid plan Freelancer is getting redirect to home page, he should redirect to project details page where he was bidding. This was reported earlier by me almost 2 month ago. – Need fix asap
  • Freelancer’s winning bid value for project is visible to everyone on freelancer’s profile.This is super critical. This was reported earlier by me almost 2 month ago. (http://prnt.sc/cbs0e5) – Need fix asap

Let me know if you need any more clarity.

  • Liked by
Cancel
0 on Sep 1, 2016

Hi Mahesh,

I close the ticket and it helps us focus to the problem and solve easy. Thank you for your feedback. Our developer will check and solve this problem.

Thank you!

  • Liked by
Cancel
0 on Sep 6, 2016

Dan – what is the update on this. When can I expect fix for all these issue, specially for Dispute Resolution

  • Liked by
Cancel
Loading more replies
Posting & Replying function will be deactivated from 3pm GMT+7 12th Sep.
Read More