The ticket system that is a customization in the child-theme and only available for our forum. If you want, you should consult a developer to work with him and build a similar ticket module.
I am interested in this forum engine at the same time as the Ticket system. May I know if the ticket system is included in this ForumEngine? If no, may I know how can I get it to integrate with the ForumEngine? Please advise, I am highly interested in the Ticket system.