The EngineThemes’s support forum (EngineThemes current support channel) is moving to a new and much more effective support site at https://www.enginethemes.com/help/.
All forum recent threads, tickets, etc. will be replied on the forum until September, 10th, 2016. In case, any support tickets that are currently unfinished, please help us by sending an email with the specific forum link to continue receiving support.
In addition, from September 12th to 19th the EngineThemes forum will deactivate its post and reply function. Customers still can login to check and save information from unfinished tickets for continuing receive support on the new support channel. Then after September, 19th the forum will be closed permanently.
Moving the EngineThemes support channel will improve the support experience and provide Engine Themes’s customers with a well-rounded service and satisfaction.
Having everything come through this new support channel will allow us to keep better track of the communication and ensure things don’t get left behind.
We can assure you that with this new support channel we will continue to provide satisfied support. As the matter of fact, we aim to bring more satisfaction for customers.
From 3pm GMT +7 September, 12th the EngineThemes forum posting and replying function will be deactivated. However, you can definitely login to check and save information from unfinished tickets for continuing receive support on the new support channel.
Please send your request to support by using this form https://www.enginethemes.com/help/. Other requests beyond the scope of the form (that means you send an email to us directly) might not answered in most cases.